The following Booking Conditions form the basis of your contract with Green Rides Limited, and set out our respective rights and obligations.
These Booking Conditions only apply to holiday arrangements when you book with us in the UK and which we agree to make, perform or provide as part of our contract with you. All references in these Booking Conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” ‘ski hire’ and ‘transfers’ mean such holiday arrangements.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Green Rides.
Making your booking
Provisional booking: all enquiries/bookings should be made by telephone, or through the website using our online enquiry service. On receipt of your enquiry we will check to see if your chosen arrangements are available. If they are and you wish to proceed with your booking, we take £250 over the phone to lock in the sale
Completed booking: Your booking is then confirmed when we have received your 40% deposit, please see payments set out below.
This means a 40% deposit will have been take from the total including another £250 which will show on your invoice
Authority: the party leader must send the 40% deposit for confirmation of the holiday. He/she must be authorized to make the booking on the basis of these Booking Conditions by all persons named on the booking and their parent or guardian for all party members who are under 18 when the booking is made. By sending the deposit, the party leader confirms that he/she is so authorized. The party leader is responsible for making all payments due to us. The party leader must be at least 18 years old when the booking is made.
A deposit of 40% of the net amount must be received within 5 days of making the provisional booking together with all the documentation sent to you via email filled in. If the deposit and completed booking form are not received during this time, we may release your holiday dates to other enquirers.
The balance of the holiday including any added extras like ski hire, ski school, ski passes or transfers must be paid a minimum of 8 weeks prior to the arrival date of your holiday.
If the booking is made within 8 weeks of the departure date of your holiday, then payment must be made in full immediately with your completed booking form.
If you fail to make all payments in full and on time, we reserve the right to cancel your booking and retain all deposits paid or due at that time. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in the section headed “Cancellation by you” depending on the date we reasonably treat your booking as cancelled.
Confirming your booking
Confirmation invoice: when we have receive your confirmation you will receive a P.D.F. with invoice and login criteria attached. This will direct you to our online login space where your holiday details will be saved with aspects for you to amend.
A binding contract between us comes into existence when we send our confirmation invoice to the party leader. We both agree that English Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us.
Changes to these Booking Conditions will only be valid if agreed by us.
Before coming on holiday with Green Rides, all persons must be covered with suitable sports travel insurance including medical cover. Such insurance should at least provide cover for the cost of assistance including repatriation in the event of accident or illness and cancellation by you. We cannot accept responsibility for any costs you incur as a result of your failure to take out such insurance. Please note that some policies exclude certain winter sports from the cover provided. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs. We do not check alternative insurance policies.
Please read your policy details carefully and take them with you on holiday.
Tour operator insurance
We carry Tour Operator’s combined liability insurance covering public liability and professional indemnity insurance.
We offer a pay transfer service between the chalets and the airport, This is a separate company and these transfers will either be made in a Green Rides vehicle or in a vehicle of a sub-contracted transfer company. It is your responsibility to check the return transfer details to the airport from resort and to check that you will be given enough time to arrive to check in at the recommended time advised by the airline. It is also your responsibility to ensure that you and your party are present at the correct pick-up point and at the correct time advised by resort staff as our transfers will leave promptly and will not wait for guests who have failed to follow these instructions.
Changes by you before you Travel
Should you wish to make any changes to your confirmed holiday, you must notify us as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
Cancellation by you
Should you or any member of your party cancel your chosen holiday after it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us at our offices. As we incur costs from the time we confirm your booking, the following cancellation charges will be payable:
At any time from booking date to departure – loss of deposit
Between 7 and 6 weeks prior to departure – loss of 60% of the total holiday cost
Between 6 and 5 weeks prior to departure – loss of 80% of the total holiday cost
After 5 weeks or less – loss of 100% of the total holiday cost
Depending on the reason for cancellation, you may be able to reclaim these cancellation charges under the terms of your insurance policy. Claims must be made directly to your insurers.
Changes and cancellation by us
We start planning the holidays we offer many months in advance. Occasionally, we have to make changes to and correct errors in website and other details both before and after bookings have been confirmed and cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking 8 weeks or less before departure where you have failed to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or where we are forced to do so as a result of Force Majeure or insufficient numbers are reached (see below).
Most changes are minor. Occasionally, we have to make a ‘significant change’. A significant change is a change made before departure which, taking account of the information you give us at the time of booking and which we can reasonably be expected to know as a tour operator, we can reasonably expect to have a major effect on your holiday. Significant changes are likely to include, for example, the following changes when made before departure: a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away or a change of accommodation area for the whole or a major part of the time you are away.
If we have to make a significant change or cancel, we will tell you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
- accepting the changed arrangements.
purchasing an alternative holiday from us, of a similar standard to that originally booked if available. We will offer you at least one alternative holiday of equivalent standard for which you will not be asked to pay any more than the price of the original holiday. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other then available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper.
cancelling or accepting the cancellation in which case you will receive a full and quick refund of all monies you have paid to us.
The above options are not available where any change made is a minor one.
If we have to make a significant change or cancel, we will as a minimum where compensation is due pay you compensation depending on the circumstances and when the significant change or cancellation is notified to you subject to the following exceptions. Compensation will not be payable and no liability beyond offering the above mentioned choices can be accepted where:
we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care; or
an insufficient number of persons required to operate your holiday has been reached.
No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these Booking Conditions entitling us to cancel (such as paying on time) or if the change made is a minor one.
A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday
Very rarely, we may be forced by Force Majeure to change or terminate your holiday after departure but before the scheduled end of your time away. This is extremely unlikely but if this situation does occur, we regret we will be unable to make any refunds (unless we obtain any refunds from our suppliers), pay you any compensation or meet any costs or expenses you incur as a result.
Except where otherwise expressly stated in these Booking Conditions, we regret we cannot accept liability or pay any compensation where the performance or prompt performance of our obligations under our contract with you is prevented or affected by or you otherwise suffer any damage or loss as a result of Force Majeure. In these Booking Conditions, Force Majeure means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.
Standard of behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be paid direct at the time to the accommodation owner or manager or other supplier. If you fail to do so, you will be responsible for meeting any claims subsequently made against us (together with our own and the other party’s full legal costs) as a result of your actions.
We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the accommodation or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
Passports, visas and health requirements
A full British passport presently takes approximately 4 weeks to obtain. If you or any member of your party is 16 or over and haven’t yet got a passport, our recommendation is that you should apply for one at least 6 weeks before your holiday. The UK Passport Service has to confirm your identity before issuing your first passport and from October 2006 will ask you to attend an interview in order to do this. Requirements may change and you must check the up to date position in good time before departure. Information on health is contained in the Department of Health leaflet T6 (Health Advice for Travellers) available from your local Department of Health office and most Post Offices. It is the party leader’s responsibility to ensure that all members of the party are in possession of all necessary travel and health documents before departure. All costs incurred in obtaining such documentation must be paid by you. We regret we cannot accept any liability if you or any member of your party are refused entry onto any transport or into any country due to failure on your part to carry correct documentation. If you or any member of your party is not a British citizen or holds a non British passport, you must check passport and visa requirements with the Embassy or Consulate of the country(ies) to or through which you are intending to travel. If failure to have any necessary travel or other documents results to fines, surcharges or other financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.
Please note, it is the requirements and standards of the country in which any services which make up your holiday are provided which apply to those services and not those of the UK. As a general rule, these requirements and standards will not be the same as the UK and may sometimes be lower.
Our Liability to you
- We promise to make sure that the holiday arrangements we have agreed to make, perform or provide as applicable as part of our contract with you are made, performed or provided with reasonable skill and care. This means that, subject to these booking conditions, we will accept responsibility if, for example, you suffer death or personal injury or your contracted holiday arrangements are not provided as promised or prove deficient as a result of the failure of ourselves, or (but not in the case of accommodation-only bookings) our employees, agents or suppliers to use reasonable skill and care in making, performing or providing, as applicable, your contracted holiday arrangements. Please note it is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us. In addition, (but not for accommodation-only bookings) we will be responsible for what our employees, agents and suppliers do or do not do but only if they were at the time acting within the course of their employment (for employees) or carrying out work we had asked them to do (for agents and suppliers).
- We will not be responsible for any injury, illness, death, loss (for example loss of enjoyment), damage, expense, cost or other sum or claim of any description whatsoever which results from any of the following: –
the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party or
the act(s) and/or omission(s) of a third party not connected with the provision of your holiday and which were unforeseeable or unavoidable or
Force Majeure as defined above
- Please note that we cannot accept responsibility for any services which do not form part of our contract. This includes, for example, any additional services or facilities which or any other supplier agrees to provide for you where the services or facilities are not advertised on our website and we have not agreed to arrange them and any excursion you purchase in resort. In addition, regardless of any wording used by us on our website, in any of our or elsewhere, we only promise to use reasonable skill and care as set out above and we do not have any greater or different liability to you.
- The promises we make to you about the services we have agreed to provide or arrange as part of our contract – and the laws and regulations of the country in which your claim or complaint occurred – will be used as the basis for deciding whether the services in question had been properly provided. If the particular services which gave rise to the claim or complaint complied with local laws and regulations applicable to those services at the time, the services will be treated as having been properly provided. This will be the case even if the services did not comply with the laws and regulations of the UK which would have applied had those services been provided in the UK. The exception to this is where the claim or complaint concerns the absence of a safety feature which might lead a reasonable holiday maker to refuse to take the holiday in question.
- As set out in these booking conditions we limit the maximum amount we may have to pay you for any claims you may make against us.
- Where we are found liable for loss of and/or damage to any luggage or personal possessions (including money), the maximum amount we will have to pay you is £250 per person affected unless a lower limitation applies to your claim under this clause or clause 15 (6) below.
- For all other claims which do not involve death or personal injury, if we are found liable to you on any basis the maximum amount we will have to pay you is 150% the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim under clause 15 (6) below. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
- Please note, we cannot accept any liability for any damage, loss, expense or other sum(s) of any description (1) which on the basis of the information given to us by you concerning your booking prior to our accepting it, we could not have foreseen you would suffer or incur if we breached our contract with you or (2) which did not result from any breach of contract or other fault by ourselves or our employees or, where we are responsible for them, our suppliers. Additionally we cannot accept liability for any business losses.
- You must provide ourselves and our insurers with all assistance we may reasonably require. You must also advise us and the supplier concerned about your claim or complaint verbally and in writing. If asked to do so, you must transfer to us or our insurers any rights you have against the supplier or whoever else is responsible for your claim or complaint (if the person concerned is under 18, their parent or guardian must do so). You must also agree to cooperate fully with us and our insurers if we or our insurers want to enforce any rights which are transferred.
Conditions of suppliers
Many of the services which make up your holiday are provided by independent suppliers. Those suppliers provide these services in accordance with their own terms and conditions. Some of these terms and conditions may limit or exclude the supplier’s liability to you. Copies of the relevant parts of these terms and conditions (if any) are available on request from us or the supplier concerned.